Email us
Questions, setup help or something not working. Include your store's .myshopify.com address so we can find your setup quickly.
Support hours: 9:00 AM–5:00 PM PST
developeragentic@gmail.comSupport
How can we help?
Setup takes a few minutes. If anything isn't working the way you expect, we're a message away.
In the app
The Help page in TryOnTrend has answers to common questions and a shortcut to your theme editor. The Setup guide walks you through adding the button.
Read the setup guidePrivacy and data
What we collect, what we don't, and how shopper camera video is handled. Data requests from shoppers or merchants go to the same address.
Privacy policySetup guide
Live in five steps.
No code, and it works with every Shopify theme.
Install TryOnTrend
Install from the Shopify App Store and choose a plan. Start on Free if you'd like to try it first; paid plans are approved in Shopify.
Add the button to your theme
The setup guide opens your theme editor with the Virtual Try On block ready to place. Drag it under your buy buttons and save. Older themes: turn on the TryOnTrend app embed instead.
Make it yours
In the block settings, change the button text, style, colors, size, corners and spacing, or let shoppers open try-on by tapping the product photo.
Choose the products
In the app, under Products, keep it on every product or pick products and collections. Exclude anything that shouldn't have it.
Try it yourself
Open a product page, tap Virtual Try On and see yourself in it. Then watch try-ons and orders arrive in Analytics.
The button doesn't show on my product page
Check that the Virtual Try On block is on your product template (or the app embed is on), that “Show try-on on my store” is on in the app, that the product isn't excluded under Products, and that the product has a photo. Theme changes can take a minute to appear.
The camera doesn't start
The shopper's browser needs camera permission for your store. On iPhone, Safari asks the first time; if it was denied, it can be re-enabled in Settings › Safari › Camera. The shopper can also upload a photo instead.
The try-on looks off for a product
Photo-real results depend on the product photo. Use a clear, front-facing photo of the garment, ideally on a plain background. Accessories and busy lifestyle photos work less well; you can exclude them under Products.
I don't see revenue after try-on
Orders count when they're placed within 14 days of a completed try-on in the same browser. It can take a few seconds for a new order to appear.